Zero-Touch IT

Grant Faster Access, Have Fewer Tickets

Deflect 60% of your IT support tickets with birthright entitlements, JML orchestration, and self-service just-in-time access. Eliminate manual busywork with IT automation. Keep least-privilege intact.

Trusted by the Industry’s Best

 Effortless Operations at Scale. Zero Wait Time.

Manual provisioning can’t keep up with hundreds of apps and constant changes. Zero-Touch IT turns access requests into instant policy-driven and auditable workflows. Teams move faster and safer, and users are happier and more productive.

Foster a culture of self-service

Employees, contractors, and partners request access via Web, Slack or Teams, CLI, or ITSM. Stay safe with built-in guardrails like risk-based auto-approvals, SoD checks, time-bound and scheduled auto-grants, and access expiration.

Automate the busywork

Build AI-powered RBAC/ABAC policies, and automatically provision and de-provision across SaaS, cloud, and on-premises. Every action is tracked with evidence.

Be audit-ready any time

View real-time campaign status, deadlines, and owner attestations. Breeze through audits with export-ready reports and closed-loop enforcement. Create live dashboards with AI for stakeholders visibility.

Outcomes Delivered With Agentic AI

01

Empower users with self-service access

Omni-channel experience allows users to request access from wherever they work. With Lumos AppStore, users discover, request and receive just-in-time access without the friction. Least-privilege stays intact, no ticket ping-pong and lengthy approval cycles.

02

Orchestrate JML workflows without the manual burden

Speed up onboarding, mover, and safe offboarding with end-to-end lifecycle automation across IdP, SaaS, cloud and on-premises applications — all kept current with real-time HRIS syncs. Enforce Albus AI recommended RBAC/ABAC policies with actual access context.

03

Remediate without delays

Implement JIT with auto-approvals for break-glass and critical escalations. Auto-revoke on access time expiry. Drive down time-to-resolution to close gaps fast. Preserve all evidence for audit-ready reporting in one platform.

Outcomes You Can Measure

4 min
avg access request TTR
99%
provisioning time savings
60%
fewer IT access tickets
+300 SECURE & SCALABLE INTEGRATIONS

Integrations That Just Work

Zero-Touch It FAQs

Frequently Asked Questions

How is Zero-Touch IT different from traditional IGA?

Zero-touch IT replaces ticket-driven, manual provisioning with policy-driven, event-driven workflows. Joiner–Mover–Leaver, AppStore self-service JIT, and agentic reviews run automatically—with human oversight where judgment matters.

Do I still control approvals and least-privilege?

Yes. Albus provides explainable recommendations, you enforce SoD checks, risk thresholds, and time-bound grants. Closed-loop enforcement, auto-revocation, and tamper-evident logs keep least-privilege intact.

How fast can we go live?

With Lumos, you can go at your own pace. Teams typically connect HRIS and IdP first, then roll out AppStore and JML workflows in phases. Because integrations are out-of-the-box, you can see value quickly and expand safely over time.

Does Lumos integrate with our tech stack and support audits?

Lumos integrates with major IdPs, HRIS, ITSM, collaboration, and finance and contract lifecycle management (CLM) tools. Every action is captured with evidence, and one-click reports support SOC 2, SOX, ISO 27001, and more.

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